Gambling should always be a choice you make with money and time you can afford. This page explains the tools you can use on Lottofy to stay in control, how to tell when gambling is becoming a problem, and where to get free, confidential help.
You can set or change all of these at any time in My account → Responsible gaming. They apply to everything you play on Lottofy.
Choose the most you can deposit in a day, a week or a month. Every deposit counts towards it. Before your first deposit we ask you to choose one, or to tell us you don't want one, and you can change it whenever you like.
A deposit limit follows the calendar, in UK time: a daily limit covers the calendar day, a weekly limit the week from Monday to Sunday and a monthly limit the calendar month. It starts afresh at midnight, on Monday or on the 1st.
Choose the most you are prepared to lose in a day, a week or a month. A loss limit covers the last 24 hours, the last 7 days or the last 30 days. Your loss is what you stake with your own money minus what you win. A bet whose draw has not taken place yet counts as lost until its result is in. Once you reach your limit, you cannot place more bets until your losses in the period fall below it.
Get a reminder every 30 minutes, 1, 2, 3 or 4 hours of how long you have been playing, so you can decide whether to carry on or stop.
Take a break for 1 day, 1 week, 2 weeks, 1 month or 6 weeks. During a time-out you cannot deposit or play, and we will not send you any marketing. You can still log in to withdraw your money. A time-out can be extended but not shortened.
If you need a longer break, you can self-exclude for 6 months, 1, 2, 3 or 5 years, or permanently. When you self-exclude:
A permanent self-exclusion is never lifted, even if you ask. When a fixed self-exclusion ends, your account stays closed until you contact us and ask to reopen it. It reopens 24 hours after your request.
To exclude yourself from every online gambling site licensed in Great Britain at once, register free with GAMSTOP at gamstop.co.uk. Lottofy checks GAMSTOP when you sign up, when you log in, when we verify your identity and every day.
You can see your deposits, withdrawals, bets and winnings at any time in My account → Balance.
Gambling may be becoming a problem if you:
If any of these sound familiar, take a break and talk to someone. GambleAware has free tools to check your gambling at gambleaware.org.
You must be 18 or over to open an account, and we verify your age and identity before you can deposit or play. Underage gambling is an offence. If children use your devices, keep your login details private, do not let your browser save your password, and use parental control software to block gambling sites.
We look out for signs that gambling may be causing harm, such as big changes in how much or how often you play. If we see them, we may get in touch, ask you some questions, suggest tools or put limits on your account. This is to protect you, and it does not mean you have done anything wrong.
Our Customer Support team can help you set limits, take a break or self-exclude, and can point you to support. Everything you tell us is treated confidentially.
