Affordability and financial-risk checks
UK rules require us to make sure your spending stays within your means. Here's when we check, what we look at and what we don't.
Why we do this
The UK Gambling Commission requires every licensed operator to identify customers whose spend could indicate financial harm and to act on it. Affordability checks are how we make sure your play stays within your means.
When you'll see a check
Most players will never see an affordability check. We only run one when:
- Cumulative net losses cross a regulatory threshold within a defined period.
- Your deposit pattern changes sharply (e.g. several large deposits in a short time).
- We see other indicators of potential harm in your activity.
What we look at
Light-touch checks use public data (e.g. publicly available financial-risk indicators). For higher-spend players we may ask for evidence such as a recent payslip, bank statement or proof of source of funds. Any documents are encrypted, used only for the check, and deleted as soon as the law allows.
We do not contact your bank or run any visible credit check. Affordability checks have no effect on your credit score.
What happens after the check
- If everything checks out, your account continues exactly as before.
- If we cannot verify affordability, we may apply a temporary deposit cap until evidence is provided.
- If we identify clear signs of harm, we will recommend tools (limits, breaks, self-exclusion) and connect you with one of the support organisations listed in this section.
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